🎟️ Ticketing FAQs — Washburn Basketball
Purchasing Tickets
How can I purchase tickets?
Tickets can be purchased online at WUSports.com under the Tickets tab at the top banner. Select the game, choose your seats, and complete your purchase digitally.
Are tickets available at the ticket window on game day?
Tickets may be available at the ticket window; however, availability is not guaranteed on game day. We strongly encourage fans to purchase tickets online to reduce waiting times and ensure availability.
Where is general admission seating?
General admission seating is located on the south bleachers (Sections H, I, J, K) and the outer two sections (Sections L, M, R, S) on the west side of the arena behind the team benches. Please reference the arena map below.
Do you offer reserved seating?
Yes -
Reserved chairbacks are located on the east side of Lee Arena and feature full armrests and individual seats.
Reserved benchbacks are located in the middle three sections on the west side and feature bench seating with backrests.
We encourage fans to purchase reserved seating online for the most up-to-date availability.
Do you offer senior discounts?
Yes. Seniors 60+ may purchase $10 general admission tickets.
Do children need a ticket?
Children 4 & under receive free admission to home basketball games.
Digital & Mobile Ticketing
Do you have mobile app ticketing?
Yes. The Hometown Fan App is the exclusive ticketing app for Washburn Athletics. Tickets and passes can be stored in the app by verifying the email or phone number used during purchase.
We strongly discourage the use of third-party ticketing websites.
Can I transfer my tickets to someone else?
Yes. Digital tickets can be forwarded electronically. Log in to the Hometown Fan App using the email or phone number associated with your order and use the “Transfer Ticket” feature.
What if I didn’t receive my digital tickets?
Check your spam or junk folder first. If you still can’t locate them, email wutickets@washburn.edu, and we can resend your tickets.
Student, Faculty & Group Tickets
Do Washburn students get free entry?
Yes. Washburn students receive free entry to all home regular-season games. Student passes are emailed at the beginning of each semester to the student’s Washburn email address from
Washburn University Box Office.
This excludes postseason and special event exceptions.
Do faculty/staff receive ticket benefits?
Faculty and staff discounts are available only for reserved chairback season tickets.
Are group tickets available?
Yes. For group ticket rates, please email logan.schmidt1@washburn.edu with your group's details.
Will Call, Gate Times & Arena Entry
Where do I pick up Will Call tickets?
All Will Call and pass list tickets can be picked up at the Will Call Window located at the ticket booth inside the Southeast entrance of Lee Arena.
What time do the gates and ticket booth open?
Doors and the ticket booth open one hour before game time.
Payments & Refunds
What forms of payment are accepted at the ticket window?
We accept cash, most major credit/debit cards, and Apple Pay.
Are refunds or exchanges allowed?
All ticket sales are final. If you would like to explore possible seat relocation options, please contact wutickets@washburn.edu.
Event Information & Policies
Is my ticket valid for both the men’s and women’s doubleheaders?
Yes. Tickets are valid for men’s and women’s regular-season doubleheaders played on the same day.
Where can I find accessibility accommodations?
ADA seating is available at the south end of Lee Arena.
Handicap parking is located near the tennis courts on the south side of the building, with ADA-accessible entry through the south doors.
What if a game time changes?
If a game time changes, we will notify fans via email, social media, and/or the Washburn Athletics website.
Printed tickets may not reflect updated times.
📩 Need Help?
For ticket assistance or questions, contact:
Logan Schmidt
Director of Sales
📧 logan.schmidt1@washburn.edu
